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Frequently Asked Questions
Will my order come with envelopes?
How long before I receive my order?
Does Photo Card Cafe' offer rush shipping?
Do magnetic cards take longer?
What payment methods are accepted?
Can I pre-order my envelopes?
Can I get a proof of my order?
Can I reorder if I run out of my cards?
How will Photo Card Cafe' get my photos?
Can I use more than one photo?
What size do my photos need to be?
What kind of paper is used?
Can I order a traditional card that folds in half?
What if the cards I received in the mail have a mistake on them?
Will my order come with envelopes?
Yes, white envelopes come with all orders.
How long before I receive my order?
Does Photo Card Cafe' offer speedy shipping?
Yes! You will have the opportunity to select 2nd Day and Next Day shipping methods. Including the needed processing days these orders can be expected in 2-6 days depending on your card's paper type. See the shipping page for more detailed information...
Remember UPS 2nd Day and FedEx Next Day are not available for PO Box addresses.
Do magnetic cards take longer?
Only a little! They can be expected in 5-11 days depending on the shipping method you choose.
See the shipping page for more info...
What payment methods are accepted?
We accept all major credit cards as well as payments from your Paypal account.
Yes, birth announcement envelopes can be pre-ordered. More information...
Can I get a proof of my order?
Our card designs have an instant preview feature. You will see a preview of your card immediately after you enter all of your text and photo customizations.
Can I reorder if I run out of my cards?
Yes, just click the reorder link at the top of the page, and enter your OrderID as found on your email receipt. If you can't find your order number please contact us including the name that the order was placed under.
How will Photo Card Cafe' get my photos?
When you place your order you will be able to upload your photo immediately. Just select the "Browse" button and select the photo from your computer. You will then see your instant proof.
Can I use more than one photo?
Yes, many of our designs allow more that one photo.
What size do my photos need to be?
For good results your photo needs to be at least 400K, although a bigger size will produce an even better image.
Photo Card Cafe' offers 3 paper types. High quality photo paper, card stock paper and thin magnetic paper. All of our paper choices are of the highest quality, selected to make your card photos and text look their best.
Can I order a traditional card that folds in half?
Yes. We now offer a 5x7 folded card stock card option. Most of our cards have this option available to you via the drop down menu on the customization page. All folded cards are blank on the inside.
What if the cards I received in the mail have a mistake on them?
If your card contains a typo that is the result of incorrect information entered by you, you may contact us and we will correct your typo and reprint your cards at a 20% discount. Example typos include: incorrect date entered, word misspellings, grammar, punctuation, etc. This does not include a change in photo or color issues with the card or photo (see terms of sale). You will submit payment (including shipping charges) for your reprint via a PayPal money request that we will initiate. We do not provide refunds for errors in spelling, grammar, punctuation, etc. We do not accept exchanges.
If you believe that a mistake on your cards was made on our end please contact us and we will take a look at the original proof that you created before completing your purchase to see what action needs to be taken.